Shipping policy
Last updated: July 21, 2026
This Shipping Policy explains how BSZN TRADING SERVICES LIMITED, trading as BSZN ("BSZN," "we," "us," or "our"), processes and delivers orders placed through bsznofficial.com.
Where We Ship
We ship only to destinations available at checkout. Our current shipping destinations are China and the United States. Available destinations may change as we update our shipping zones.
If your destination does not appear at checkout, we cannot accept an order for that address at this time.
Order Processing
We begin processing your order after payment authorisation and any required order checks are complete. The checkout and order confirmation show the shipping service and available delivery estimate for your destination.
Orders are not processed on carrier holidays. High order volumes, product availability checks, address verification, or payment review may extend processing. If a delay materially affects your order, we will contact you using the email address supplied at checkout.
We may ship items from the same order separately. If we split an order, you may receive more than one tracking notification.
Shipping Rates and Delivery Estimates
Available shipping methods, charges, and estimated delivery windows are calculated at checkout from the destination and order details. Review these details before completing payment.
Delivery dates are estimates unless we expressly state otherwise. Carrier operations, customs clearance, weather, public holidays, and events outside our reasonable control may affect delivery.
Tracking
When tracking is available, we will send the tracking number or link to the email address used for the order. Tracking information may take time to appear after the carrier receives the parcel.
Customs, Duties, and Taxes
Your order may be subject to import duties, taxes, customs fees, or carrier handling charges imposed by the destination country or region. Unless checkout states that duties or taxes are included, you are responsible for these charges. BSZN does not control customs assessments or clearance times.
We cannot declare an order as a gift or enter a false value on customs documents.
Delivery Addresses
You are responsible for providing a complete and accurate delivery address. Contact us at bszn@bsznofficial.com as soon as you notice an error. We cannot guarantee an address change after processing or dispatch has begun.
If a parcel is returned because the address was incomplete, delivery was refused, or the carrier could not complete delivery, contact us. Any reshipment charge will be disclosed before we send the parcel again, subject to applicable law.
Lost, Damaged, or Missing Parcels
If tracking shows a parcel as delivered but you cannot locate it, check the delivery area, ask other members of the household or building, and contact the carrier. If the parcel remains missing, email us with your order number and tracking details.
If a parcel arrives damaged or items are missing, keep the packaging and contact us with your order number, a description of the issue, and clear photographs of the parcel and affected items. We will review the carrier record and provide the remedy required under our policies and applicable law.
Returns
Shipping a return requires prior approval. Do not send an item to our registered office without return instructions. Review our Refund Policy and contact bszn@bsznofficial.com before returning a product.
Contact
For shipping questions, contact:
BSZN TRADING SERVICES LIMITED
Trading as BSZN
Email: bszn@bsznofficial.com
Telephone: +86 139 1857 1930